Welcome to Handle-All. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website and services.
By accessing or using our platform, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.
1. Information We Collect
A. Personal Information
When you register, book a service, or submit a request, we may collect:
- Full name
- Email address
- Phone number
- Address (for service location)
- Payment details (if using online transfers)
B. Service-Related Information
- Service requests and preferences
- Bids from service providers
- Transaction history
- Reviews and ratings
C. Automatically Collected Data
- Browser type & device information
- Cookies & usage data (see **Section 5**)
2. How We Use Your Information
We use your data to:
- Facilitate service bookings and provider matching
- Process payments securely
- Enable customer reviews and ratings
- Improve our platform and user experience
- Send service-related notifications (no spam)
- Comply with legal obligations
3. Sharing Your Information
We may share your information with:
- Service Providers: Only necessary details to fulfill your request.
- Payment Processors: For secure transactions (Stripe, etc.).
- Legal Authorities: If required by law (e.g., fraud prevention).
- Third-Party Analytics: To improve our services (anonymized data only).
We do not sell your personal data to advertisers.
4. Data Security
We implement industry-standard measures, including:
- Encryption (SSL/TLS) for sensitive data
- Secure payment gateways
- Access controln to protect user information
- Regular security audits
However, no online platform is 100% secure—always use strong passwords and report suspicious activity.
5. Cookies & Tracking Technologies
We use cookies to:
- Remember login sessions
- Analyze website traffic (Google Analytics)
- Personalize user experience
You can disable cookies in your browser settings, but some features may not work properly.
6. Your Rights & Choices
You have the right to:
- Access, correct, or delete your personal data
- Opt out of marketing emails
- Withdraw consent for data processing (may affect service availability)
- Request data portability (where applicable)
To exercise these rights, contact us at support@handleall.co.nz
7. Data Retention
We retain your information only as long as necessary for:
- Service fulfillment
- Legal/compliance reasons
- Dispute resolution
Inactive accounts may be deleted after a long time.
8. Third-Party Links
Our website may link to external services (e.g., payment gateways). We are not responsible for their privacy practices—review their policies separately.
9. Children’s Privacy
Our services are not intended for users under 18. We do not knowingly collect data from minors.
10. Changes to This Policy
We may update this policy periodically. Changes will be posted here, and we’ll notify users of major updates.
11. Contact Us
For privacy-related questions or requests, contact:
- Email: support@handleall.co.nz
By using Handle-All website, customer mobile app, service provider app and serviceman app, you acknowledge that you have read and understood this Privacy Policy.
